Shipping & Delivery
Fast & Free Delivery on most orders over $99. Some exceptions apply, see below for full details.
Qualifying orders over $99 ship free in the contiguous United States. A few products do not qualify for Fast & Free Delivery. Orders sent to Hawaii and Alaska are not eligible for free shipping. Unfortunately, due to the ever increasing cost of shipping as well as our commitment to having the most competitive prices in the market, we are not able to offer free shipping on orders including clearance items, wine recipe kits, and bulk sacks of grains.
Excluded items. There are products are charged actual shipping rates. If you have a shipping charge and are paying for a specific shipping service then there is a standard shipping item in your cart. See below for items that do not typically qualify for Fast & Free Delivery.
- Fast & Free Delivery orders are processed in 1 to 2 business days from the date the order was placed.
- Fast & Free Delivery is only available to the lower 48 states.
- Fast & Free Delivery is not available to PO Box addresses.
- Fast & Free Delivery orders must contain $99 worth of qualifying items to ship for free. Non-qualifying items may still ship on the same order but will be charged actual shipping rates.
- Fast & Free Delivery may be used with other promotions, but the qualifying amount is calculated after all promotions and discounts are applied.
Fast and Free Delivery and Flat Rate Shipping methods utilize the lowest price shipping methods to save you money. In some cases, Fast and Free Delivery and Flat Rate Shipping methods can take up to 3-10 business days to arrive, depending on where you are located. In most cases, the shipping time will be far less than 10 business days.
The following items are excluded from all Fast and Free Delivery and Flat Rate Shipping method
- Carboys, Fermenters, and Buckets
- Sacks of Grain - 20 lb - 75 lb
- 5 Gal Oak/Whiskey Barrels
- Glass Bottles (cases)
- Sprecher 1 Gallon Soda Extracts
- All Keggles (15+ Gallon Brew Kettles)
- All Brutus Brew Stands
- Select Kettles and Mash Tuns
- Barley Crusher Grain Mills
- Growlers of LME
- All Kegs & Kegging Systems
- All Wine Recipe Kits
- All Beer Brewing Equipment Kits
- Clearance Items
- Dropship Items
- Floor Corkers
- Copper Still 15 Gallon
- G30 Grainfather Brewing Systems
Fast & Free Delivery does not apply to International Shipping.
In-Stock orders typically ship within 2-4 business days via USPS Priority Mail International. International shipments may have taxes due to your country. Please check on this before placing your order. International shipments are shipped at your own risk. We will not be able to replace items that are damaged in shipment.
Perishable items are shipped at your own risk. We will not be able to replace any perishable items. Know what items and what documentation are necessary when placing your order. Austin Homebrew Supply will not be held responsible for any customs paperwork or banned items to your country. USPS will fill out paperwork for any customs before it ships, however, the receiver is responsible for any duties and taxes. USPS tracking information will be far less detailed than our standard shipping communication. Taxes are your responsibility and Austin Homebrew Supply will not be held responsible for any assumptions otherwise. Please check with your local import agents on any fees that may be incurred. Be aware of what items are allowed, by customs, into your country. Austin Homebrew Supply will not be responsible for items shipped to countries that do not permit these items. If an order is rejected at customs and returned to us or returned to us by the carrier for any reason, we will refund you excluding perishable items and shipping charges.
Fuel Surcharge - Like many companies, we are facing unprecedented increases in shipping costs due to high fuel prices. Unfortunately, while we have absorbed these costs in early 2022, the sustained high prices make it impossible for us to completely absorb them moving forward. As a result starting June 16, 2022, a fuel surcharge will be added to all orders at checkout. We will continue to monitor fuel and related shipping prices. We appreciate your understanding of this issue.
Dropship products (those products sent directly from the manufacturer to you) cannot be shipped internationally. These products are designated as being drop shipped in their product detail. Drop Shipments can be shipped to a Freight Forwarder in the USA. The freight forwarding company would then be responsible for sending the item to your international location. We are not responsible for any damage incurred in shipment. If using a forwarding company, we are not responsible for any missing or damaged items once that company accepts a delivery from us.
Please be aware that all of our electrical equipment is wired for 110 v with US standard plugs unless otherwise noted.
If you have any questions or concerns, please contact our customer service department at 1-512-300-2739 or email@example.com
Shipping Policy - We are in the process of moving and integrating our shipping warehouse and as such delays of several days in shipping are possible.
Shipping Time - Most orders will ship within 24-48 hours of receiving. We try to ship the next day, provided the product(s) ordered are in stock. During the months of November, December, January, and February, we often experience slight delays after-sales. Austin Homebrew Supply will work as efficiently as possible to ensure all orders are shipped promptly.
If the items needed are an emergency, please call to help in getting this order out. (512) 300 2739 Our Goal is to get all orders out as quickly as possible but delays can happen.
Out-of-Stock Products - We will ship your product as it becomes available. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
Please do not assume anything when it is time sensitive
Orders are not processed or shipped on Saturday, Sunday, except by prior arrangement. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Austin Homebrew Supply or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.